Returns and warranties

At Erizos Store, we strive to offer high-quality products. If you are not satisfied with your purchase or need to make a warranty claim, you will find all the necessary information here.

EXCHANGE POLICIES.

We accept exchanges within 30 days of purchase, provided the product is unused, in its original condition, and with its packaging intact. Products will be inspected by our staff.

Bodyboard boards do not come factory-drilled. At Erizos Store, we offer the drilling service at no additional cost. However, it is important to note that once drilled, whether in our physical stores or by request through online purchases, the boards cannot be exchanged or returned. Please consider this policy before requesting the drilling of your bodyboard.

Exchanges will always be for another product from our stores or for a Credit Note with an expiration date, to be used only in our stores.

Erizos Store will not be held responsible for errors in the purchasing process, incorrect size selection, or any other reason attributable to the buyer. It is the responsibility of each buyer to confirm their purchase and ensure the products are what they want to buy before making the payment and completing the purchase. In case of any questions or if you need assistance, please contact us for advice before making your purchase.

We do not adhere to the right of withdrawal and money refunds are only made in cases of shipping errors or product damage.

EXCHANGE PROCEDURE.

To request an exchange, you must send an email to Hola@erizosstore.com / Santiago@erizosstore.com with your order or receipt number and the details of the product you wish to exchange. We will respond with instructions for shipping the product.
Shipping costs for exchanges are the responsibility of the customer.

WARRANTY POLICIES.

All our products are covered by a 6-month legal warranty against manufacturing defects. The warranty does not cover damages caused by misuse or normal wear and tear.
The period begins from the moment the product is acquired.

It is the buyers' responsibility to inform themselves about the correct use of each item they purchase.

WARRANTY PROCEDURE.

If you need to make a warranty claim, contact us at Hola@erizosstore.com / Santiago@erizosstore.com providing your order or receipt number and a description of the problem. We will provide instructions for shipping the defective product.

If you want to use the warranty at any of our physical stores, you must present your proof of purchase along with the defective product.

All products will be inspected by our staff and will undergo review by the Erizos Store team. If a factory defect is confirmed, we will proceed with a product exchange, repair, or refund, as the customer prefers.

Excluded products: Products on clearance or in special promotions such as CYBER DAY or BLACK, and those sold with the explicit condition of "no exchange" or "no warranty" are not subject to our exchange or warranty policies.

For any inquiries regarding exchanges and warranties, you can write to Hola@erizosstore.com or Santiago@erizosstore.com or call us at +56 2 2624 0959 or +56 2 2632 9756.