Nationwide shipping

We offer shipping services to almost the entire continental national territory to ensure that your purchases arrive safely and in the shortest time possible.

1. Coverage areas

We provide home delivery to all regions of Chile. If your area is not covered, we will contact you in a timely manner to verify alternative options.

2. Delivery time

Delivery times vary depending on the location where your product is stored, as we have two branches, Iquique and Santiago, and our website stock is shared. If you want faster delivery, try to purchase items that are at the store closest to you; our website shows where each product is available.

During normal seasons, shipments within Santiago take between 1 and 3 business days, while for other regions they may take between 3 and 7 business days.
In exceptional cases, such as peak demand seasons, there may be an additional delay for shipments that must be made from the northern part of our country to southern Chile.

Please take into account before purchasing that, during peak demand dates such as BLACK FRIDAY, CHRISTMAS, or CYBER MONDAY, etc., shipments could suffer delays as all shipping providers may become overwhelmed, which is out of our control.

To ensure a successful delivery, it is essential that each customer verifies the accuracy of their email and address as completely as possible, including references, at the time of purchase.

Customer Responsibility:

  1. Actively track the package using the provided tracking number upon receipt.

  2. Ensure there is an authorized person at the address to receive the order.

In the event that the carrier is unable to deliver the package after the established attempts (according to the transport company's policies), the order will be returned to ERIZOS STORE.

To obtain the product again, the customer must cover the cost of a second shipment or coordinate a pickup at our physical store.

Important: An error or failure in delivery due to absence at the address or errors in the address provided by the customer is not the responsibility of ERIZOS STORE and will not result in a refund or cancellation of the purchase by the customer."

 

3. Shipping costs

Erizos Store offers free shipping within Chile on purchases over 80,000, provided the following conditions are met:


- That the shipping cost does not exceed 20,000 Pesos. The amount above 20,000 pesos must be paid by the customer. We recommend checking which store the product you wish to buy is in and trying to choose the one closest to your address to avoid shipping surcharges; remember that our website shows in which store each item is available, and shipments from Iquique to the south-central zones are always more expensive.

- That the destination address is within the locations where STARKEN has coverage (as this is the service we use).

IMPORTANT!

This free shipping policy DOES NOT apply to Bodyboard, Surf, or Softboards. Below we detail the shipping rates for these items:

Surf or Softboard boards have a fixed rate of 30,000 pesos (provided the shipping cost does not exceed that amount).

Bodyboard boards have a fixed rate of 20,000 pesos (provided the shipping cost does not exceed that amount).

All other shipments for purchases under 80,000 pesos have a fixed rate of 8,000 pesos.

In-store pickups are completely FREE.

4. Shipping process

Once payment is confirmed, we will process and ship your order. You will receive an email with confirmation and tracking details.

5. Shipment tracking

You can track your shipment using the tracking number provided in the confirmation email. Visit TRACKING – erizostore (erizosstore.com) or Starken | Your shipments throughout Chile for more details.

6. Shipping problems and contact

If you have problems with your shipment, such as delays or damage, contact us immediately so we can assist you and resolve the issue as soon as possible.

For any questions related to national shipments, you can write to us at Hola@erizosstore.com or Santiago@erizosstore.com, or call us at +56 2 2624 0959 or +56 2 2632 9756.

7. Order cancellation for internal reasons

ERIZOS STORE reserves the right to cancel any purchase and provide a 100% refund of the amount paid by the customer when, for any internal reason, it is not possible to fulfill the order.