SOFTBOARD SURF EQUIPMENT RENTAL

The Erizos Rental Sports service offers you the ideal equipment, whether you are a beginner or advanced. Equipment with the Erizos quality seal and in excellent condition.

What's Included?

When renting your surf equipment with us, you will receive:

• High-performance softboard, selected according to your level and style.
• High-performance wetsuit, selected based on your height, weight, and the appropriate thickness for the season.
  
• Essential accessories, such as a leash for the board.
• Personalized advice to help you choose the right equipment

* The equipment in the image is for reference only.

Our equipment rental service is designed for you to enjoy surfing, bodyboarding, and stand-up paddleboarding to the fullest, easily and safely. Below, we explain the steps for the rental process, pickup, and return of equipment.

Rental Process

You can book the equipment you need directly on our website or by visiting us at our stores. Online bookings have priority, which ensures the availability of the selected equipment. The rental includes all the necessary items for you to enjoy a complete experience in the water.

When you make your booking, our online records will be updated immediately to reflect equipment availability. Furthermore, at the time of booking, you must select the pickup time at the store, ensuring you coordinate in advance to avoid waiting.

* Remember that once you pay for your equipment rental, you have 24 hours to come to our store and pick up your equipment.

Equipment Pickup

On the day of your booking, come to the Erizos Store shop at your selected time. Our team will assist you with the pickup process, checking the condition of the equipment with you before handing it over. This step includes a checklist to ensure the equipment is in optimal condition and ready for use.

Additionally, it will be necessary to provide a security deposit in cash or via an identification document (such as a national ID card, passport, driver's license, or an agreed-upon amount) at the time of rental, which will protect both you and us in case of damage or loss of the equipment. This security deposit will be voided and returned upon handing back the equipment in good condition.

Equipment Return

At the end of your experience, you must return the equipment to the same pickup location, at the agreed-upon date and time. Our staff will perform a final inspection using the same initial checklist to certify that the equipment has been returned in good condition. If the equipment shows no damage, your security deposit will be released without any additional charge.

If you need to extend the rental or change the return date, please contact us in advance. It is important that the equipment be returned on time, as a delay in returning it may incur an additional fee.

RENTAL POLICIES:

The holder of the "Equipment Rental Agreement," who must be over 18 years of age, must present identification (ID card, passport, or driver's license) at the time of signing the contract.

It is strictly prohibited to use the equipment for any activity other than surfing, bodyboarding, or stand-up paddleboarding, as applicable. Furthermore, it is prohibited to allow another person to use the rented equipment, unless their details have been provided at the time of equipment delivery.

It is the customer's responsibility to verify that the equipment specifications are appropriate for their weight, height, skill level, and age. Erizos Store is always open to advising customers who do not have much knowledge of the ocean or the sport.

The customer must return the equipment to the same location where it was rented, by the agreed-upon date and time. Failure to do so will result in the rental period being automatically extended until the equipment is returned, and the user must pay the corresponding additional rental fee. Otherwise, it will be deducted from the provided security deposit.

The customer assumes full responsibility for the care of the equipment and agrees to pay for any loss of equipment or any damage sustained during the rental period.

Charges regarding partial damage and/or loss of equipment accessories will be reviewed and assessed by our staff following an inspection of the equipment, based on the value of the products.

Reservations may be modified provided that Erizos Store is notified in advance through our available communication channels.
In the event of a request for a refund of the service, Erizos Store does not adhere to a refund policy; therefore, any reimbursement will be issued in the form of a credit note valid for 1 year, which may be used for purchases of our products or offered services.

WARRANTY PROCEDURE

To ensure the safety of surf, bodyboard, or paddle equipment, all customers will be required to provide a security deposit in cash or an identity document when renting equipment, which will be held to protect against damage, loss, or theft.
If the equipment is returned in good condition at the end of the rental period, the hold will be lifted and the identity document or cash will be returned with no additional charges. Otherwise, the security deposit will be retained with no possibility of a refund. This deposit will be processed at the branch cash register.

Security deposit value in cash (Chilean pesos):

• Complete bodyboard / surf equipment: $
• Bodyboard / surf board only: $
• Wetsuit only: $
• Fins: $
• Complete paddle equipment: $
• Paddle board only: $